You can collect a new one from your nearest payzone.
Pay as you go electricity meter not working.
And a prepayment card to top up a gas prepayment meter.
Why choose a smart pay as you go meter.
Contact our pay as you go live chat agents to get a new one.
When you top up the meter balance increases and the relays lets electricity flows again.
This gives you control over your energy spend meaning you don t have to worry about unexpected energy bills.
If it s your gas meter you think is faulty you might have a gas leak.
To help you make sure you always have units powertime has developed a virtual meter which estimates the number of units left in your meter.
The top ups work in a variety of different ways.
To top up you load credit onto a key or card at a post office paypoint or payzone then simply insert the key or card onto your meter.
Getting a new card or key for your meter.
If you can smell gas or have no gas supply leave the house and call the national gas emergencies number immediately on 0800 111 999.
The level of the cap will be reviewed every 6 months by ofgem in april and october.
Pay as you go i tried to top up my gas card for the first time after summer why is it not working.
Prepayment or pay as you go meters let you pay for your gas or electricity before you use it helping you manage the cost of your energy supply and avoid high bills.
If you have not vended regularly over the summer months you may owe the meter for missed standing charges or missed weekly debt recovery amounts.
If that doesn t work or you think your key is damaged you might need to get a replacement fill out this form.
A prepayment meter allows you to pay for your energy before you use it.
The prepayment charge restriction or price cap has been brought in by the competition and markets authority cma energy market investigation.
Prepayment meters work a bit like a pay as you go mobile phone you have to top up with credit to get your gas and electricity.
Don t worry if you ve lost your card or key think it might be stolen or if it isn t working.
Alternatively we can post you a new card or key within three working days.
Your first replacement is free.
Give the contacts on your electricity key a clean with a dry toothbrush or cloth.
How do pay as you go meters work.
What to do if your pay as you go gas or electricity meter isn t working.
We might charge you for further replacements.
You use a prepayment key to top up an electricity prepayment meter with credit.
The amount we can charge residential prepayment and smart pay as you go customers has been capped.
See the exact cost of the gas and electricity you re using in pounds and pence and in real time.
